Cabin Crew Member Manual
CHRONOLOGICAL INDEX
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SECTION A SAFETY PROCEDURES
1.
Civil Aviation
Authority Q
Roles and
functions of inspectors Q
Inspector
Identification Q
Operator policies – carriage of inspectors Q
Authority of
Inspectors 2.
Crew member
responsibility 3.
Cabin Crew
Manual 4.
Alcohol consumption 5.
Blood
donations 6.
Scuba diving 7.
Flight Deck Q
Authority of
PIC Q
Chain of
command Q
Communication
practices with flight deck 6. Admittance to the flight deck Q
PIC ‘s
authority for admittance Q
Policies and
procedures regarding admittance and occupancy of the flight deck observer
seat 7.
Sterile flight deck 8.
Flight deck
service 9.
Security pass 10.
Crew
compliment 11.
Crew
pre-flight safety briefing 12.
Pre-flight
safety checks 13.
Special needs
passengers 14.
Cabin lighting 15.
Passenger
safety announcements Q
Pre-flight
demo and announcement Q
After take off Q
Turbulence Q
Pre-landing Q
After landing 16.
Carriage of
Service animals 17.
Carriage of
animals in the cabin 18.
Child
restraint devices 19.
Infant seating 20.
Exit row
seating 21.
Prisoners /
Escorts 22.
Deportees 23.
Cabin
Supervision Q
Boarding Q
Disembarking Q
Transit stops 24.
Carriage of
weapons 25.
Passenger head
count 26.
Door
procedures / Signals Q
Closing of
doors Q
Arming of
doors Q
Disarming of
doors Q
Opening of
doors 27.
Inoperative
doors 28.
Ground
services 29.
Duties prior
to / during pushback / taxi / preparation for take-off Q
Regulatory
requirements Q
Safety duties
only 30.
Pre-take-off /
Pre-landing checks – Cabin / Galley
Secure 31.
Passenger
medical oxygen 32.
Seat belts /
no smoking signs 33.
Seat belts 34.
Smoking 35.
Use of
portable electronic devices 36.
Turbulence Q
Definition Q
Cabin Crew
duties Q
Communication
between crew Q
In-charge
Cabin Crew member’s duties 37.
Signals – take
off and Landing 38.
Silent review 39.
Cabin Crew
member stations 40.
U/S Cabin Crew
seat (MEL) 41.
Cabin Baggage 42.
Cargo in
passenger cabin / seats 43.
Galley
equipment 44.
Duties after
landing / taxi-in 45.
Refuelling with
passengers on board 46.
Cabin Checks /
Lav and Flight Deck checks during flight 47.
Liquor laws 48.
Unruly and
impaired passengers 49.
Transportation
of dangerous goods in the cabin 50.
Cabin Crew
safety responsibilities (each position (station) in each aircraft type 51.
Incident
reporting 52.
Surface
contamination procedures 53.
Apron Safety
procedures 54.
Workplace
hazard material information 55.
Announcements
– General Q
Language Q
When? Q
Demo positions Q
Content Q
Taped
announcements 56.
Rejected /
aborted take-off 57. Missed approach |
SECTION B EMERGENCY PROCEDURES
1.
Introduction 2.
Leadership 3.
Rapid
Decompression 4.
Cabin Pressurisation problems 5.
Fire
prevention 6.
Fire fighting 7.
Flashfire / Flashover 8.
Engine fires /
APU fires / Torching 9.
Fuel spills 10.
Gate / Apron
Emergencies 11.
Cabin Smoke /
Smoke removal 12.
Fuel fumes in
the cabin 13.
Fuel dumping 14.
Incapacitated
flight deck crew member 15.
Incapacitated
Cabin Crew member 16.
Propeller overspeed / runaway 17.
Passenger
brace positions 18.
Brace commands 19.
Emergency
evacuations commands 20.
Notification
of emergency 21.
Brace signals 22.
Evacuations Q
Rapid deplanement Q
Evacuation Q
Evacuation
signals 23.
Prepared
evacuation / land / ditching 24.
Exit
priorities / land / ditching Cabin Crew brace positions
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SECTION C AIRCRAFT SPECIFIC
DOORS AND EMERGENCY EXITS
1.
Normal
operation 2.
Arming and
disarming 3.
Emergency
operation 4.
Airstair / Ventral
stairs 5.
Flight deck
Escape routes COMMUNICATION SYSTEMS
1.
Public address
system 2.
Interphone
system 3.
Passenger call
system 4.
Automated announcements 5.
Onboard
entertainment’s systems ELECTRICAL SYSTEMS
1.
Galley power
shut off 2.
Galley
appliance overheat / malfunction 3.
Circuit
breakers 4.
Emergency
lighting 5.
Oxygen systems MISCELLANEOUS
1.
Cabin Crew
Seats 2.
Flight deck
seats 3.
Passenger seat
unservicability 4.
Stowage area unservicability 5.
Water supply 6.
Lifts /
elevators 7.
Curtains and
partitions 8.
Lavatories 9.
Emergency
equipment locations diagrams 10.
Fuelling –
emergency exits 11.
Cabin Crew
seating priority 12.
Exit row
seating requirements UNIQUE FEATURES |
SECTION D SECURITY PROCEDURES
1.
Personal
security 2.
Reporting
security incidents 3.
Sabotage 4.
Vandalism 5.
Bomb threats –
aircraft on the ground 6.
Bomb threats –
aircraft in the air 7.
Hijacking – On
the ground 8.
Hijacking – in
the air CABIN CREW MEMBER MANUAL
STANDARD
CHRONOLOGICAL INDEX
SECTION E SAFETY AND EMERGENCY EQUIPMENT
1.
Minimum
content – safety and emergency equipment 2.
MEL 3.
Log books /
entries 4.
Specific
equipment Location of equipment |
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SECTION F AVIATION MEDICINE
1.
Basic contents
of a “St Johns “ or equivalent first aid hand book must be issued to each
cabin crew member and the following information should be incorporated Q
Signs,
symptoms and management of : Q
Hypoxia Q
Hyperventilation Q
Airsickness Q
Colds,
earaches and sinus problems Q
Food poisoning Q
Abdominal pain Q
Time of useful
Consciousness Q
Medical
emergencies Q
Syringes /
needles Q
Cabin Crew
safety Q
Cabin crew
responsibilities Q
Hygienic
protocols Q
Carriage of
passengers with contagious diseases Q
Suspected
death Q
Other first
aid equipment Q
Aircraft first
aid kit Reporting medical incidents |
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