121.07.42

BRIEFING OF PASSENGERS

1.

Standard safety briefing

The standard safety briefing shall consist of an oral briefing provided by a crew member or by audio or audio-visual means in at least the English language or as required by the Director, which includes the following information as applicable to the aeroplane, equipment and operation –

 

(a)

prior to take-off –

 

(i)

when, where, why and how carry-on baggage is required to be stowed;

 

(ii)

the fastening, unfastening, adjusting and general use of safety belts or safety harnesses;

 

(iii)

when seat backs must be secured in the upright position and tray tables must be stowed;

 

(iv)

the location of emergency exits;

 

(v)

the floor proximity emergency escape path lighting system;

 

(vi)

the location, purpose of, and advisability of reading the safety features card;

 

(vii)

the regulatory requirement to obey crew instructions regarding safety belts and no smoking or “Fasten Seat Belt” and “No Smoking” signs and the location of these signs;

 

(viii)

where cabin crew members are not required, the location of any emergency equipment the passenger may have a need for in an emergency situation such as the ELT, fire extinguisher, survival equipment, including the means to access it if in a locked compartment, first aid kits and life rafts;

 

(ix)

the use of passenger operated portable electronic devices;

 

(x)

the location and operation of the fixed passenger oxygen system, including the location and presentation of the masks; the actions to be performed by the passenger in order to obtain the mask, activate the flow of oxygen and correctly don and secure the mask. This will include a demonstration of their location, method of donning, including the use of elastic band, and operation and instruction on the priority for persons assisting others. This briefing may be completed after take-off but prior to reaching 25 000 feet; and

 

(xi)

the location, use of and when to inflate life jackets, including how to remove them from stowage/packaging, and a demonstration of the method of donning and inflation. This briefing may be completed after take-off but prior to the overwater portion of the flight;

 

(b)

after take-off –

 

(i)

that smoking is prohibited; and

 

(ii)

the advisability of using safety-belts or safety harnesses during flight;

 

(c)

in-flight when the “Fasten Seat Belt” sign has been turned on for reasons of turbulence –

 

(i)

when the use of seat belts is required; and

 

(ii)

when the level of turbulence is anticipated to exceed light, the requirement to stow carry-on baggage;

 

(d)

prior to landing –

 

(i)

carry-on baggage stowage requirements;

 

(ii)

correct seat back and chair table positioning;

 

(iii)

on flights scheduled for four hours duration or more, the location of emergency exits; and

 

(iv)

the seat belt requirement; and

 

(e)

after landing, prior to gate arrival –

 

(i)

the no smoking requirement; and

 

(ii)

that there will be guidance given with respect to –

(aa)

the safest direction and most hazard-free route for passenger movement away from the aeroplane following disembarkment; and

(bb)

any dangers associated with the aeroplane type such as pitot tube locations, propellers or engine intakes.

Note – The safety message of the briefing may not be diluted by the inclusion of any service information, advertising or non-related comments that would affect the integrity of the safety briefing.

2.

Individual safety briefing

The individual safety briefing shall include –

 

(a)

any information contained in the standard safety briefing and the safety features card that the passenger would not be able to receive during the normal conduct of that safety briefing; and

 

(b)

additional information applicable to the needs of that person as follows –

 

(i)

the most appropriate brace position for that passenger in consideration of his/her condition, injury, stature and/or seat orientation and pitch;

 

(ii)

the location to place any service animal that accompanies the passenger;

 

(iii)

for a mobility-restricted passenger who needs assistance in moving expeditiously to an exit during an emergency –

(aa)

a determination of what assistance the person would require to get to an exit;

(bb)

the route to the most appropriate exit;

(cc)

the most appropriate time to begin moving to that exit; and

(dd)

a determination of the most appropriate manner of assisting the passenger;

 

(iv)

for a visually impaired person –

(aa)

detailed information of and facilitating a tactile familiarisation with the equipment that he/she may be required to use;

(bb)

advising the person where to stow his/her cane if applicable;

(cc)

the number of rows of seats between his/her seat and his/her closest exit and alternate exit;

(dd)

an explanation of the features of the exits; and

(ee)

if requested, a tactile familiarisation of the exit;

 

(v)

for a comprehension-restricted person: while using the safety features card, pointing out the emergency exits and alternate exits to use and any equipment that he/she may be required to use;

 

(vi)

for persons with a hearing impairment –

(aa)

while using the safety features card, point out the emergency exits and alternate exits to use and any other equipment that the person may be required to use; and

(bb)

communicating detailed information by pointing, face-to-face communication permitting speech reading, pen and paper, through an interpreter or through their attendant;

 

(vii)

for a passenger who is responsible for another person on board, information pertinent to the needs of the other person, as applicable –

(aa)

in the case of an infant –

(A)

seat belt instructions;

(B)

method of holding infant for take-off and landing;

(C)

instructions pertaining to the use of a child restraint system;

(D)

oxygen mask donning instructions;

(E)

recommended brace position; and

(F)

location and use of life preservers, as required;

(bb)

in the case of any other person –

(A)

oxygen mask-donning instructions;

(B)

instructions pertaining to the use of a child restraint system; and

(C)

evacuation responsibilities; and

 

(viii)

for an unaccompanied minor, instructions to pay close attention to the normal safety briefing and to follow all instructions. A passenger that has been provided with an individual safety briefing need not be re-briefed following a change in crew if the crew member that provided the individual safety briefing has advised a member of the new crew of the contents of that briefing, including any information respecting the special needs of that passenger. A passenger may decline an individual safety briefing.

3.

Passenger preparation for emergency landing

The emergency briefing provided in the event of an emergency where time and circumstances permit shall consist of instructions pertaining to –

 

(a)

safety belts/safety harnesses;

 

(b)

seat backs and chair tables;

 

(c)

carry-on baggage;

 

(d)

safety features cards;

 

(e)

brace position (how to brace, when to assume position, how long to remain);

 

(f)

if applicable, life preservers;

 

(g)

location of exits;

 

(h)

if applicable, evacuation procedures for an occupant of a child restraint system; and

 

(i)

the removal of any other item that may cause harm to passengers during evacuation; i.e. sharp objects, high heeled shoes, pencils, etc.




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