The CAA has a Vision of “Excellence in Aviation Safety, Security and
Industry Development”. The CAA is
therefore committed to rendering an excellent customer service to its clientele.. We will strive to
provide professional services that will satisfy the customer’s need for a
reliable and quality service.
The CAA agrees to treat its
clients with respect and courtesy. All staff will address clients’ requests and
concerns in a helpful and polite manner.
CAA is a customer service
orientated organisation where enquiries are dealt
with promptly and timeously in order for the CAA to provide a high quality of
service.
In carrying out its
operational aviation activities, the CAA has developed specific service
standards and is committed to achieving these standards in all instances.
The CAA’s mission is to work towards excellence in aviation
safety and security through, amongst other things, developing and maintaining
high levels of customer service and satisfaction. Therefore the CAA encourages and values
feedback and suggestions on its performance levels.
To achieve its commitments,
the CAA:
§
has established standards by which its services can be measured;
§
empowered its staff to achieve the service standards;
§
implemented a monitoring system that is maintained by
the Senior Manager: Client Services to ensure that all enquiries are handled timeously.
The
Senior Manager: Client Service contact details are:
Ms. Mary Stephens
Tel: (+27 11) 545 1275
Cell: 083 645 6535
E-mail: stephensma@caa.co.za